The official story about how we use reviews
Users may review their experience with the Provider on the Platform, including the Social Activities and or Support Services (Review).
Reviews can be viewed by any user and will remain viewable until the relevant Account is removed or terminated.
You agree to provide true, fair and accurate information in your Review. If we consider that the Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting the Review. We do not undertake to review each Review, however we may request a Provider’s confirmation prior to publishing a Review. To the maximum extent permitted by law, we are not responsible for the content of any Reviews.
You can write a Review about a Provider if you have had an experience with that Provider, which means that (1) you have engaged the Provider; or (2) you can otherwise document your interaction with the Provider in relation to the Platform, including via correspondence (collectively referred to as a User Experience).
Your User Experience must have occurred in the 12 months prior to you writing a Review.
You may only write about your own User Experience. You are not permitted to write a Review about somebody else’s experience.
You are encouraged to be specific and factual in your Reviews. If you have been offered an incentive by a Provider to write a Review, you should include information about this in your Review. Incentives include the Provider offering you a gift, reward, discount or advantage for writing a Review about the Provider on the Platform.
Any questions about the Review Guidelines can be directed to [email protected]
Last updated: as at 22 Sept 2021
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