How we handle complaints
Your feedback helps us to improve so that you will feel safer, happier and get more out of our services. We will often ask you for feedback. You can also comment or complain at any time. You can use the form on this page, or phone us, or ask our staff to help. They will make sure the right people get your message.
Your complaint will be kept private. When you tell us what you like or don’t like, we will listen. And we will try to change things if we can. You will always receive a reply as quickly as possible.
To give you better and better services, we need your feedback. Feedback can be compliments, comments or complaints.
We love to hear compliments. That means we are getting it right. If you are happy, we are happy!
If you are not happy, tell us. It’s OK to complain. We won’t be angry. So, don’t be shy. We need to know how you feel. Help us to do better!
We will always listen and reply to complaints, as quickly as possible. You can complain anonymously. If you don’t leave your name, we can’t reply to your complaint. But we will still try to make things better. You don’t have to talk with us.
The National Disability Advocacy Program can help you work with an advocate. An advocate is trained to speak for you and is a free service.
Email them or search “disability advocate” online.