Purpose of this policy is to:
• Communicate the A List’s commitment to the safety and wellbeing of children and young people.
• Inform all stakeholders including our staff and volunteers of their obligations to act ethically towards children and their roles and responsibilities in ensuring the safety and wellbeing of children.
• Give guidance on how our internal procedures and processes protect children’s safety and wellbeing


Who this policy applies to:
• To all people who work for our organisation in a paid or unpaid capacity, who have contact with children in the course of the work they do with our organisation and it applies to all activities we undertake which involve, result in or relate to contact with children.
• The A Lists does not provide direct support or social activities to young people, and it’s unlikely that the A List falls into the category of occupations that require mandatory reporting, other than the NT. Nevertheless, we understand the various legislative requirements and how these obligations extend to providers listed on the A List. To mitigate the risks to children, as a condition of using our platform, providers warrant that they have current Working with Children checks in place.
• The scope of our engagement with children is limited to isolated situations where children may make inquiries via our 1300 phone, email or live chat to connect with a provider of social activities or use our platform to make a booking.


Executive Responsibilities

Our Executive Team take child safety and wellbeing seriously and the responsibility sits with the Executive Team to:

• Establish and update this policy
• Establish appropriate recruitment and screening practices
• Ensure staff are inducted, trained and supervised
• Manage the complaints policy for receiving and responding to complaints
• Perform risk assessment and management process
• Fulfil external reporting, record keeping and information sharing obligations
• Ensure staff and customers are aware of our code of conduct.

Our Customer Service Team will be responsible to:
• Communicate with families and children about their rights by sharing online resources that promote child safety and wellbeing
• Promote provider awareness of child safety
• Educate and inform providers of their responsibility to warrant their current Working with Children status

Beyond this, it is a requirement that children under the age of 18 years have permission from their parents to register on the platform. Our Terms and Conditions also make it clear that the A List is not a party to the contracts between users and providers.

Our customer service team (and Complaints policy) will also make it clear that users understand and agree that we only make available The A List Services. We are not party to any agreement entered into between a User and a Provider and we have no control over the conduct of Users, Providers or any other party of the Platform. It is the responsibility of the parent to assess the appropriateness of a provider or activities for their child

Parental Responsibilities

If you are under 18 years old, you warrant that you have permission from your parent or legal guardian to access and use the Platform, and they have accepted our Terms and Conditions on your behalf. If you are a parent or legal guardian allowing a minor to access and/or use the Platform, you agree to:

  1. supervise the minor’s use of the Platform,
  2. assume all risks associated with, and liabilities resulting from, the minor’s use of the Platform,
  3. ensure that the content on the Platform is suitable for the minor,
  4. ensure all information submitted to us by the minor is accurate and
  5. provide the consents, representations and warranties contained in these Terms on the minor’s behalf.

Useful Links

Below are some relevant links to relevant legislation, regulations, external policies and standards on child safety and wellbeing, which may apply in varying degrees to providers on the platform:
For example, this may include:
The United Nations Convention on the Rights of the Child
Relevant Commonwealth, state or territory legislation or regulations, for example legislative requirements for working with children checks and mandatory reporting
• Relevant policies or standards, for example the National Principles for Child Safe Organisations and the National Standards for Out-of-Home Care.

For ease of reference please see links to our related policies:
Child Safe Code of Conduct
Complaints Policy
Privacy Policy
Terms and Conditions

Policy Status and Review

This policy has been approved by the CEO of Access Care Australia Pty Ltd trading as the A List Hub and comes into effect from 30 October 2021.
This policy will be reviewed annually. If you need further assistance with this policy, please reach out to us on [email protected]

Further Questions
Any questions about this Privacy Policy can be directed to [email protected]


Last updated: as at 29 October 2021