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Gold Coast QLD, Australia

Everything you need to know

Departing from Runaway Bay, Gold Coast: Short Term Accommodation on South Stradbroke Island!

Beachcomber Charters are now offering Short Term Accommodation staying in a waterfront island home at the beautiful Couran Point, South Stradbroke Island on the Gold Coast.

On these STAs (minimum 2 night stay) our guest/s will board ‘Beachcomber’ from Runaway Bay and travel to Couran Point on South Stradbroke Island (about a half hour boat ride away). We can also provide vehicle transport to Runaway Bay if required from other Gold Coast locations. Our comfortable commercial boat ‘Beachcomber’ is skippered by our qualified Coxswain, Andreas.

Your choice of activities is up to you during your stay from Fishing to Whale Watching, bush walking to relaxed sight-seeing and nature photography – we will do our best to help you achieve your goals.

Our boat’s Captain is not only a passionate fisherman, but he is also a qualified Chef, and at the end of the day can cook the catches up – and teach you these cooking skills if you are interested! We understand and can cater for all food preferences.

Accessibilitywise, ‘Beachcomber’ has front access stairs to enable boat access for our guests from a beachside pickup location for yabby pumping or exploring island beaches. We also have a side access gate for easier transfer from a jetty. Unfortunately we do not have direct wheelchair access. A private marine toilet plus fresh water sink on board makes it easy to enjoy extended days out on the water.

‘Beachcomber Charters’ is a family business. Our crew have had many years managing boutique resorts as well as lived experience with the extended care of family members with both dementia and on the autism spectrum.We combine our love of hosting guests aboard ‘Beachcomber’ and running Island Resorts, with our care experience.

As our guest we will look after you and help you enjoy your time away.We look forward to welcoming you aboard!

Please email us to enquire further:

Languages spoken: English & German

Provider Terms & Conditions

Terms & Conditions

1. Introduction

  1. Before you book a tour with Beachcomber Charters Pty Ltd ABN 52 647 934 870 (‘Beachcombers’, ‘we’, ‘our’, ‘us’), we ask that you read and understand our terms and conditions.
  2. By accessing, using and visiting our website (‘our Website’, ‘the Beachcombers’ Website’), and purchasing and/or participating in the goods and services which we offer from time to time (‘the activities’) you agree to be bound by the Terms and Conditions and the Privacy Policy. By using our Website, you acknowledge and agree that you have the capacity to enter in to and are governed by these Terms and Conditions.
  3. We grant you a licence to use and access our Website conditional upon your use being for personal, non-commercial purposes and on the condition that you will not copy or distribute any part of our Website without obtaining our prior written consent to do so.
  4. While we have made every effort to ensure that information is free from error, we do not warrant the accuracy, adequacy or completeness of content on this website. All information is subject to change without notice. We do not guarantee that our Website or third-party websites will be free from viruses, or that access to our Website or third-party websites will be uninterrupted.
  5. In these Terms and Conditions, the words ‘booking date’ refers to the date on which you have booked for your service or activity, to take place on.

2. Bookings / Costs & Pricing

  1. Each booking is subject to our acceptance in our sole discretion. If we accept your booking, we will issue you with a confirmation notice and copy of your signed Service Agreement.
  2. Beachcomber Charters Pty Ltd agrees to provide the participant core supports costed in accordance with the current NDIS Pricing Arrangements and Price Limits. The supports and our prices are set out in the Schedule of Supports as per the Service Agreement. The majority of our NDIS related services are GST exempt and we will specify if/where GST is applicable.

  3. Beachcomber Charters Pty Ltd will seek payment for their provision of supports after the participant / participant’s representative confirms satisfactory delivery.

3. Cancellation

  1. We reserve the right to cancel or alter the activities at any time before its scheduled availability if it’s not viable for us to operate the service as planned. This could be because of weather, natural disasters, or other external events over which we have no control.
  2. If we cancel your activity/booking, you are welcome to rescheduled your booking subject to availability.
  3. Please note, if we cancel your booked service, we are not liable for any incidental or consequential expenses or losses you may have incurred because of your booking, including, but not limited to, visa, or travel insurance excess. Nor are we liable for any incidental or consequential expenses or loss you may incur because of the cancelation or alteration of the activity/ies, including but not limited to, travel charges or fees for changed travel arrangements.
  4. If you wish to cancel your booking, we require written notification of the cancellation. Please note that:
    1. If you cancel more than seven (14) before the booking date, no fees or charges will apply.
    2. If you cancel between seven (14) or less days before the booking date, you may:
      1. forfeit the agreed cost of your Short Term Accomodation.
  5. You acknowledge and agree that these cancellation terms are reasonable in recognition of the preparations we make for each booking and our having reserved that booking date for you and incurred booking costs.
  6. We strongly advise you to take out cancellation insurance at the time you make your booking, so it will cover any cancellation fees.
  7. Please note, if you fail to join your booked activity, join it after departure, or leave before your activity is complete, you will be considered to have cancelled your booking and we will not make any refund.

4. Inclusions and Exclusions

  1. All inclusions are subject to availability.
  2. Please note the following are specifically not included in your activity unless agreed prior:
    1. Alcoholic beverages;
    2. Travel insurance; and
    3. Fees or costs incurred in the case of illness.
  3. We reserve the right to place restrictions upon participation in certain activities and bookings from time to time in our sole discretion, including but not limited to age restrictions.

5. NDIS Service Agreement

  1. Prior to any Short Term Accommodation being booked with Beachcomber Charters Pty Ltd, a Risk Assessment and Service Agreement will be required to be completed and signed by both parties before agreement to proceed with the Accommodation and associated activities is confirmed.

6. Limitation of Liability and Indemnity

  1. In the absence of our negligence, we are not liable for any cancellations, diversions, substitution of equipment, variations, postponements or any other act, omission or default (whether negligent or otherwise) of any supplier nor are we liable for any loss or damage to baggage or property, injury, illness or death, or any other loss (including consequential loss) damage or claim whatsoever arising from the act, error, omission, default or negligence of any person not our direct employee or under our exclusive control.
  2. We are not responsible for any criminal conduct of any third party.
  3. Subject to clause 6.1, where a safety device (including but not limited to life jackets and helmets) is made available to you, neither we nor any supplier concerned will be liable for death, injury, or any loss or damage whatsoever you suffer from any accident or incident if you do not use the safety device at the time of such accident or incident.
  4. We are not liable for any injury, damage, loss, delay, additional expenses or inconvenience caused by your acts, omissions or defaults, your state of health, medical condition or circumstances or other reasons which are beyond our control, including force majeure events or failure of equipment or machinery.
  5. Any information on our website or offered by our staff and crew is general in nature and should not be considered a replacement for individual professional advice which considers your personal circumstances and situation.
  6. We make no warranty or representation that the goods and services which we offer are fit for any particular purpose.
  7. You agree to hold us and our related entities harmless and indemnify us against all claims, demands, loss or damage, including by third parties which is caused by your breach of these terms and conditions, your improper use of our Website, goods and services, or breaching any representation which you make to us.
  8. You must inform us prior to participation in any activity, if there is a reason, including medical reason, which may interfere with, prevent or hinder your ability to participate in that activity, you have, prior to engaging in the activity, sought the relevant and necessary professional advice and been informed by that professional that they are able to participate.
  9. You are responsible for taking all reasonable actions and precautions to protect their own safety, the safety of other participants, crew and staff and safety of your own and others’ property. Beachcombers shall not be liable for any loss or damage (including personal injury) which results from your failure to take such reasonable actions and precautions.
  10. You acknowledge and agree that you are aware that there are risks which are obvious and inherent to the activities, including boating, water-based and beach activities. Beachcombers shall not be liable for any loss or damage (including personal injury) which results from the materialisation of an obvious or inherent risk of the activities.
  11. Beachcombers crew are not trained medical professionals, and should medical attention be required for a participant, it is an inherent risk of boating, water based and beach activities that it may take some time for this medical attention to arrive.
  12. You must, at all times, follow the reasonable direction of our staff and crew. We shall not be liable for any loss or damage (including personal injury) which results from failure to follow our (including our staff and crew’s) reasonable direction.
  13. You must only consume alcohol in line with direction by us and in accordance with relevant legislation. If you consume alcohol you agree to do so responsibly. We reserve the right to suspend all activities, including for all participants in their sole discretion and refuse to serve, or remove from the participant, any alcohol.
  14. Participation in the activities is not permitted while under the influence of or in possession of any illicit substances.
  15. You may not possess, or use at any time during the activities, any thing, item, substances or otherwise which may cause harm or offense (in Beachcombers’ sole discretion) to us or to other participants, staff and crew. Beachcombers reserves the right to remove an item from a participant’s possession without being obliged to return that item at any time.

Claims and Complaints

  1. We endeavour to ensure that all arrangements we have made for your booked service are implemented as arranged. If a problem occurs, please try to resolve it with our staff and crew at the time, so they can attempt to rectify the matter. If satisfaction is not reached, put any further complaint to us in writing within 30 days after the booking date.

Privacy Policy

  1. We respect the privacy of all NDIS guests on our Charters or Short Term Accommodation offerings, we will not share photos of our guests,or details about our guests, without pre approval by our guests or their representative.

Prohibited Use

  1. You may not use our Website or services in anyway which is:
    1. illegal; or
    2. intended to, does (without or without intention), or could (with or without intention) cause offence to any other person.

Governing Law and Jurisdiction

  1. These terms and conditions shall be governed by the laws of Queensland, Australia and you submit to the exclusive jurisdiction of the Courts of Queensland to hear disputes arising under or in connection with these terms and conditions and the courts entitled to hear appeals from those courts.

Change to Terms and Conditions

  1. We reserve the right to update these terms at any time without notice. Modification and alterations will occur when the modified or altered version of these terms and conditions is uploaded to our Website. By remaining on, access, using and visiting this site, you agreed to be bound by those updated terms and conditions.
  2. We reserve the right to cease or alter this website and the goods and services which we offer at any time in our sole discretion without notice.

Registered Address and Contact DetailsEmail: Phone: 0477887700

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