Access Care Australia Pty Ltd trading as ‘The A List’ is one of Australia’s leading providers of web based services to the disability sector including, but not limited to, being a provider of a marketplace and information on disability issues.

The A List is committed to assisting autistic people and people with disabilities. The A List is routinely required to collect and use individuals’ personal and sensitive information to ensure delivery of appropriate, timely and quality services.
In line with our values, The A List respects and upholds individuals’ rights to privacy and rights in respect of their personal information. We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines (Privacy Laws), and this Privacy Policy sets out how we collect, use, disclose and otherwise manage personal information about you.

Purpose for collection of information
The personal information that we collect and hold about you depends on your interaction with us.  Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the primary purposes of:

  • providing our platform to you;
  • allowing us to assist you to offer, or purchase, social activities and or support services through the platform; and
  • contacting you in relation to a request or inquiry from you in relation to our platform.

In addition to the primary purposes listed above, we may also collect, use and hold your personal information for the following secondary purposes:

  • providing you with promotional material and information about other goods and services that we or other organisations that we have affiliations with, offer that may be of interest to you (unless you have asked us to stop sending you these materials as set out in ‘Electronic Mailing Lists’ below);
  • facilitating our internal business operations, including the fulfilment of any legal requirements;
  • analysing our services and customer needs with a view to developing new or improved services;
  • for monitoring, evaluation and reporting to funders, although reporting to funders will not identify individuals; and
  • if otherwise required or authorised by law.

Information we collect, use and store
Types of information collected
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services you are seeking.  In particular, we may collect:

  • Your name and contact details (including your postal address, telephone number, email address and organisation name where relevant);
  • Relevant demographic, location (IP address) and social information;
  • Financial institution and relevant payment information;
  • Working With Children Check compliance;
  • National Police Check;
  • Details of services we have provided to you and/or that you have enquired about, and our response to you;
  • Information about your access and use of our services, including through the use of internet cookies, your communications with our services, the type of browse you are using, the type of operating system you are using and the domain name of your internet service provider.

We may also collect and hold sensitive information about you, including your health information such as your accessibility requirements (for example auslan and visual aid requirements), or any other details requested by us when setting up your account on the platform, including if applicable, the following:

  • Details of your registration on the National Disability Insurance Scheme (NDIS), either as a provider or participant;
  • If you are a provider under the NDIS, your NDIS provider number; and
  • If you are a participant under the NDIS, details of your NDIS plan.

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Except as otherwise permitted by law, we only collect sensitive information about you if you consent to the collection of the information and if the information is reasonably necessary for the performance of our functions, as set out above.

Method of collection
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet (for example via web forms, event registration webpages, and social media websites) via email, through a telephone conversation with you, or in person at expos, forums and support groups.  There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you.  We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

In some instances, such as details of your use of our website from our analytics and cookie providers, where it is reasonable to do so, we may rely on the third party from whom we collect your personal information to inform you that your information has been shared with us.

Consequences if personal information is not collected
The A List is committed to providing its clients with the very best services to improve their quality of life and to provide information to you and your support network.

The A List uses your personal information to improve our services to some of the most vulnerable groups in the community.

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the platform or, services you, or they, are seeking.

Disclosure of personal information to others
Disclosure of your personal information to The A List places The A List in a position of trust and as such we seek to protect and uphold the privacy of individuals in accordance with the Privacy Laws. Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above).  We may disclose personal information about you to:

  • service providers, who assist us in operating our business, and these service providers may not be required to comply with our Privacy Policy;
  • our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions;
  • other The A List users where you both expressly consent to this disclosure and to connect with one another; and
  • to third parties as otherwise permitted or required by law.

In all other situations, we will only disclose your personal information with your consent or where relevant, the consent of a person that can provide consent on your behalf under the Privacy Act 1988 (Cth).

Notwithstanding the above, as The A List client you have the right to withdraw consent to disclose your personal information at any time by contacting us at the details below.

Keeping information up to date and accurate
We recognise that at times your personal information may change and we rely on you to update your personal information so as to ensure the accuracy of the information held. You may access the personal information we hold about you, upon making a written request to us at the details below.  We will respond to your request within a reasonable period.  We may charge you a reasonable fee for providing access to information (but not for making the request for access).

We may decline a request for access to personal information in circumstances prescribed by the Privacy Laws, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately.  We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

Data Security
The A List strives to ensure the security, integrity, and privacy of your personal information. Periodically we review and update our security measures in relation to current and future technologies. Systems and procedures are already in place to protect your personal information from interference, misuse and loss and from unauthorised access, modification or disclosure, including electronic and physical security measures. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information is carried out at your own risk.

The A List will retain information in line with relevant laws. When information is no longer required or relevant it will be de-identified or destroyed in accordance with relevant laws.

Website cookies
If you access our website, we may collect personal information about you in the form of your IP address and domain name.

A “cookie” is a small file supplied by a website and stored by the web browser software on your computer when you access a website. The cookie allows a website to recognise you as an individual as you move from one page to another. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of the Website.

Links to other websites

Our website, the platform and services may contain links to other websites. We do not have any control over those websites and are not responsible for the privacy practices of linked websites. Linked websites are not subject to this Privacy Policy.

Electronic Mailing Lists
To be kept informed of informational, marketing or promotional content (e.g. The A List latest news or marketing materials), individuals and businesses may subscribe to our electronic mailing lists on our website. We do not under any circumstances, sell these lists, or share these lists with any other party, unless required by law. Only authorised employees or contractors engaged by The A List have access to view this information.

Should individuals or businesses not wish to continue receiving such communication from The A List (i.e. they wish to unsubscribe from the electronic mailing list) or update their subscription preferences, our emails will contain instructions on how to do this (e.g. by clicking the unsubscribe link provided at the bottom of our emails, or simply reply to one of our emails with the word unsubscribe in the subject line). Alternatively, you can unsubscribe at any time by sending an email stating your request to: hello@alisthub.com.au. We will try to comply with your request as soon as reasonably practical.

Privacy concerns, complaints and suggestions
The A List agrees to comply with the Privacy Laws and protect the individual’s right to privacy. If you have any concerns, questions or suggestions as to how we might improve in this area please contact us at the address below.

If you wish to make a complaint, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.
We aim to respond to your concerns or suggestions within five working days.

For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.

If after you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner.

If after that you are still not satisfied, you can complain about a privacy matter to the Office of the Australian Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.

Amendments
The A List may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted to The A List’s website and will be effective when posted. Please check our Privacy Policy regularly for updates and amendments.

Further Questions
Any questions about this Privacy Policy can be directed to hello@alisthub.com.au

 

Last updated: as at 3 August 2021